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Who speaks up for you in the NHS

Who speaks up for the community on the local NHS? | Who speaks up for patients in the local NHS? | What if you need something sorting out for you in the NHS? | NHS Organisations and what they do

Who speaks up for the community on the local NHS?

Elected Councillors on Local Authority Overview and Scrutiny Committees.

What do they do?
They consider
• how the local NHS is performing,
• any service changes planned
• how to improve health locally

What power do they have?
To get information from the NHS and refer closures or changes to the Secretary of State in the community’s interest.

How can you contact them?
At the office of your London borough or County Council in the telephone directory or through http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm


Who speaks up for patients in the local NHS?

Each local area has a Local Involvement Networks (LINks) hosted by local organisations with funding from the local authority, working to seek views and influence health and social care. LINks are made up of individuals and organisations.

What do LINks do?
Their job is to
• Find out patient, carer and user views on services
• Monitor health and social care services
• Influence the services for the better

What power do they have?
To inspect NHS premises,
To get information from those who provide services
To refer concerns to local authority scrutiny committees as.
The receive a response from their recommendations.

How can you contact LINks?
Local authorities have been given public money to set up a contract with an organisation who will set up the LINk. Ring your local authority community team to find out how to contact the LINk.


What if you need something sorting out for you in the NHS?

Each local NHS organisation has a Patient Advice and Liaison Service (PALS) to trouble shoot problems patients are having in the NHS.

How can you contact them?
At the NHS Trust, Mental Health Trust or Primary Care Trust where you have the problem, listed in the telephone directory, or through http://www.nhs.uk.

Help with a formal complaint
If you want to go on to make a formal complaint, there is an Independent Complaints Advocacy Service (ICAS) to help.

How can you contact them?
By calling 020 7210 5025 for your local ICAS number or by searching for ICAS Contacts on http://www.dh.gov.uk


NHS Organisations and what they do





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